Why should I choose Monash Health?
- We are one of the most established and experienced providers of care at home
- We are part of Monash Health, the biggest healthcare network in Victoria which means we provide healthcare as well as home care
- Each client has a personal Care Manager
- All our Care Managers and staff are highly trained and experienced
- No hidden fees (no call fees, no travel/mileage fees, no extra fees)
- No exit fees
- We have multi lingual Care Managers and staff
Are your Care Managers and Care Workers trained and experienced?
Yes. All our staff have formal qualifications and industry experience.
I have specific health related care needs – can you help?
Depending on the need, we can often get staff trained to provide specific health related care, because we are part of Monash Health.
Do you charge exit fees?
No. We do not charge exit fees. All we need is 8 weeks written notice to transfer to end your contract with us.
Are your services culturally and religiously sensitive?
Yes. Monash Health is committed to providing services which respect cultural and religious diversity.
Will I be able to have the same staff each time?
Whenever possible we try to make sure you get the same workers each time. Sometimes, this is not possible though. When your normal staff are not able to be there, we will always let you know, and we will try to send someone you have met before. No matter who attends though, you can rest assured that they are well trained and experienced.
Does Monash Health charge the daily fee?
When you get a Home Care Package, you will need to complete a Centrelink Means Test.
If you are assessed as a full aged care pensioner, Monash Health will not charge the basic daily fee.
If you are a part pensioner or self-funded retiree, Centrelink will advise the income tested fee that you will need to pay.
I have a letter from My Aged Care: what is the REF Code?
The REF Code indicates that your Home Care Package funding has been approved. You can now choose your Home Care Package provider and begin to organise your services.
If you would like Monash Health to provide your Home Care Packages please call 9792 7788 and one of our staff will help you arrange it.
What is a Care Manager and what do they do?
As a Monash Health Home Care Package client you will have your own personal Care Manager.
Monash Health Care Managers are highly trained experts who specialise in helping older clients through their aged care. Care Managers are a one-stop-service. They work with you to plan the services you want, and then they organise and coordinate all your services. They can also help by:
- managing referrals to other specialist programs
- monitoring your budget
- visiting you at home
- helping you work out your personalised Care Plan
- working with you to achieve the things that are important to you
What services can I get as part of my Home Care Package?
There are a lot of services available. What you choose, and how often you can get the service will depend on which package you get. Services we offer include:
- Personal Care
- Housekeeping and gardening
- Transport to appointments
- Shopping
- Meal preparation
- Equipment to make life easier
- Activities and transport to keep you connected to your community
- Home maintenance
- Continence products
- Health professionals including physiotherapists, occupational therapists, podiatrists,
How quickly can my services start once my HCP is approved?
If you choose Monash Health, you should begin receiving you services within one week of signing the Service Agreement.
We will organise the paper work and your personal Care Manager will visit you to talk about what services you want and need. When you are happy with the plan, we will both sign the Service Agreement and your Care Manager will organise your services.